A Phillips head screwdriver and a plastic scribe are needed for this replacement. Had to yank it open from the edges with something sharp. I have run the diagnostic testing program before you boot and was ok. He just replace the wire and the cage holding the hard drive in and it was fine for a while. Someone please help! Ran memory test for over an hour and no issues. You would need to send the HDD to them and they would send you what they could recover. if it's not, and the system is under warranty - call Dell for a drive replacement. To me it sounds like the hard drive has failed. PLEASE POST ANY RESULTS. After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. - One 2.5-inch hard drive [ Up to 1 TB ] - One M.2 2242 solid-state drive [ Up to 1 TB ] (SATA drive) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) So, what questions do you have regarding your purchase? With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. Hey everyone. 4. I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. 2. Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. It was working fine this morning. Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. So I purchased a new hard drive and installed it into the laptop. I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing. So i am 100% sure, this is a Software/Driver issue on Windows. MattyB Moderator. Unplug the system and remove the base cover. https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . I recently had that same problem, and the fix was exactly as your described. I have had this exact same problem now since I purchased the Alienware 15. Then hold the power button for 30 sec. This was most likely caused by a poor build. Copyright 2020 Dell Technologies. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. Anybody have any other thoughts? Ask the tech support reddit, and try to help others with their problems as well. In addition, most alienware 17in laptops support dual hard drive configurations so you could likely leave the original in for mass storage and just pick up a 120 (or 256gb) ssd for the OS and most frequently played games. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. Press question mark to learn the rest of the keyboard shortcuts. It won't restart and returning to default settings doesn't work. (Sorry if this has already been answered or is tagged incorrectly! 2. It would skip between 'no media found' and a failed attempt at the f12 menu without me touching anything. The drive was not visible both in disk management, device manager, and the BIOS. ), More posts from the techsupport community, Stumped on a Tech problem? Not on the 30gb SSD? In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. _____ Power to the Developer! Then, I went out leaving my computer on, and when I came back, I got a Dell alert hard drive not found with a message like the following list: 'Internal hard disk drive not found. But i really do not why this would happen in the first place. … Alienware Laptop running Windows not recognizing hard drive. Be sure to check out the Discord server, too! Later when I opened it the screen was just black. press f8 when booting up... should pop up an advanced mode option. I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … Does your hard drive pass that diagnostics test? I wouldn't say the HDD has been, well, erased. However, some of them might meet the "second hard drive not detected in Windows 10" issue now and then, especially after a … Slide the hard-drive assembly into the hard-drive cage until it snaps into place. Everything went well (once I switched the boot up to AHCI and not … Again they supposedly replace the motherboard but I'm still having the same exact issue. And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. Open the computer case and remove the data cable from the hard drive. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. Was this reply helpful? if its not f8 look at the bottom for a clue on what to press when booting up. Dell alert hard drive not found “I have a Dell laptop installed Windows 10. Browse Community Language EN. It worked for me after i opened up the back panel and reseated the HDD connecting wire. However, your data may be damaged by different reasons: Hard drive failure. Someone else here has the same problem. 2. English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL Can you perform a system restore (it's different from a system reset)? Swapped that drive with the original standard hard drive and noticed the disk % would go up to 90-100% for a little bit. P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. A few of these post in the last few weeks. Reconnect both and power up - check to see if the drive is recognized. And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. from there can run a hard drive test. All my data is missing. Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. But maybe its a BIOS issue, albeit a strange one. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. D drive is showing, all my data is there....only the pinned taskbar apps were missing. M14x - R1/R2 . I treat it with utmost care, i assure you! Disconnect the battery and hard drive. (Not sure if that's just cause it's the old slower hard drive)Have installed both win 8.1 and 10 and same issue. Finally when it did boot, my internal 1tb hdd is not shown. Anyway, in short...reseatting the HDD fixed the problem for me. Alienware Laptops. Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. First:- Turn off the computer, press and hold the PWR button for 4 seconds. When I got frustrated with it I finally called Dale to complain about it. Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. Also my GPU had failed so more than one issue and I wanted them to intervene. If I try to do a system refresh, Windows tells me that I need to reinstall a bunch of softwares and I can see all my games that was in D drive showing up on that list. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). Power … Virus attack. So I held down the power button until it turned off and turned it back on. Jan 29, 2013 Page 35: Hard Drive Hard drive Removing the hard drive Prerequisites 1. I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. On Linux however these problems don't occur. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. Maybe Alienware can do a bios update or something. MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. I used a cheap USB 3.0 external inclosure to put the SSD in for the cloning, it took maybe ten mins. Only the 128gb ssd is showing up. Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. okay, so i finally managed to fix the problem. Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. Hard Drive 0 Problem [HELP!] Disconnect the data and power cables from the hard drive. But idk why the hdd isn't showing up. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. All Rights Reserved. I updated all my drivers and Windows, defragged the stock drive. Follow the procedure in Before working inside your computer. My pc was running and I put the screen down to put it to sleep. Still trying to find a replacement part, but dell sent me a hinge. Hi. 7. Joined Mar 19, 2012 Messages 2,920. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your Dell Alienware 13 R2 (P56G002) laptop. I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. I have the same problem since i bought the Alienware 15 R1. Finally when it did boot, my internal 1tb hdd is not shown. Tried Windows 8, 8.1, 10. https://discord.gg/2EDwzWa, Press J to jump to the feed. Any help at all is greatly appreciated. After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. The HDD would show up in the bios but it wasn't there when I started my laptop. I'm not even sure what's causing the problem. This would happen on and off for me, until it finally just stopped working all together. Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. This is when the problems started. Installed the HDD again and sure enough it now works fine. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. These installation instructions have be made into 4 easy to follow printable steps. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. I ran a chkdsk on the WD drive on another computer and it passed. 3. Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. My hard drive is not recognized all of a sudden. Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. Did a clean Windows install, formatted the second HDD, etc. Then - Leave only keyboard and mouse … "Your computer supports one hard drive and three solid-state drives." Hi, As the title states I have a brand new Alienware R5-17" laptop that comes with Windows 10 Home installed. Jump to solution. hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? None of them ever come apart how they do on YouTube:(. All my data is missing. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. Only the 128gb ssd is showing up. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. To resolve this issue, try to reseat the drive. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is … I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. Received my new Alienware 18 on Wednesday. Also resetting the pc should be the last resort as I really really do not want to lose all my data in my D drive. Most Windows 10 users probably tend to use two hard drives (internal main hard drive and another external hard drive) for data storage requirements. Page 36: Installing The Hard Drive Remove the base cover. Second internal hard drive is not showing up Alienware laptop. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. On Linux however, the HDD is always recognized, not a single time it didn't show up. It has a 256 SSD and a 1 TB HDD. 3. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. Steps 1. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. The OS is installed on the mechanical drive? This is a driver issue. This will take you step by step through the complete installation and replacement process. Good times. Hard Drive not installed ‎05-02-2020 04:30 AM. Pc was running and i put the SSD in for the cloning, it maybe! 3.5-Inch hard drive and three solid-state drives. i opened it the screen was black... Holding the hard drive into my new Alienware M17xR3 laptop, until it snaps into place settings. A second SATA internal hard drive and installed it into the hard-drive assembly the. 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It again your described your ' e thinking that the wire and the fix was exactly your.